How We Simplify Workflows and Drive Digital Transformation With ServiceNow

Numerous security tools that resulted in inefficient incident management & manual SOC model

The client had a legacy security operations center (SOC) that had multiple manual workflows & siloed information. With so many security tools in place, it was difficult for them to detect, triage, report & remediate the security incidents. Due to the lack of in-house expertise, they couldn't interconnect all these platforms & get the most out of investments.

• The client had implemented ServiceNow and Cyber Security Operations Center (CSOC) years back for tasks and time tracking.
• They had client information, security, organization, task, and time metrics but it was all manual and needed careful documentation for analysis.
• The client had implemented various security technologies and capabilities but due to lack of expertise, they were unable to interconnect and maintain the same as these solutions were segmented.
• Having so many tools and processes only increased inefficiency and delayed detecting, prioritizing, and resolving the security incidents when they arose.
• The client wanted to simply the workflows, automate the repetitive tasks and provide management with desired metrics.

Building a robust, proactive, and automated SOC model

We analyzed the client's existing infrastructure and proposed ServiceNow security operations suite. Our team helped them every step of the way. From developing the project strategy to OCM, we were always aligning with their business goals.

• We as a team, evaluated their current security tools, functions and processes and concluded that Security Orchestration, Automation, and Reporting (SOAR) TOOLS would greatly benefit the client.
• We evaluated SOAR tools and found out that ServiceNow already has a solid base for key business intelligence data (business services, user metrics and service priorities)
• We convinced their team to invest in the Security Operations modules of ServiceNow as it enabled us to integrate different security tools and leverage the aggregation and decision metrics of this data.
• After multiple discussions, we selected and implemented the ServiceNow Security Operations suite of tools.
• We aligned the current business processes and the ServiceNow SecOps platform while implementing process changes, tool integration and platforms.
• We trained the internal security engineer who would be responsible for maintaining and improving the security operation toolset within ServiceNow.

Enhanced security posture with automated workflows & adhering to SLAs.

• The client's team were able to align their business objectives of the maturing security process, aggregating information from different tools into a single toolset, driving a single point of a calculated decision based on the aggregated data, driving a continual process improvement by utilizing SLA's, process/task workflows and eventually, orchestration.
• We implemented process changes, tool integration and platforms integration in such a way that the client was able to witness immediate and visible results.
• They also saw an improvement in time to detect and time to resolve incidents when they arose.

With our ServiceNow consulting and implementation expertise, we simplified workflows and drove digital transformation for our financial client. By integrating multiple security tools, leveraging business intelligence data, and adhering to SLAs, we empowered the client to streamline incident management and make data-driven decisions.

Experience the benefits of our cutting-edge technology solutions by partnering with us to transform your organization's security operations.