zeb labs
Customer Story

How We Improved Event Matching Accuracy with Semantic AI on AWS

A leading ticket marketplace improved event matching with an AI-powered semantic solution on AWS — using vector embeddings and foundation models to understand event context beyond keywords.

How We Improved Event Matching Accuracy with Semantic AI on AWS

At a Glance

90%Improved event matching accuracy through semantic understanding
75%Reduced manual review effort through automated matching
85%Enhanced data consistency across event catalogs and seller sources

Our client, a leading ticket marketplace in the media and entertainment industry, needed a more accurate and scalable way to match event listings received from multiple sellers with its internal event catalog. Traditional fuzzy matching approaches struggled with variations in event names, venue descriptions, and metadata, leading to manual effort, inconsistent mappings, and operational inefficiencies. To address these challenges, we developed an AI-powered semantic event matching solution on AWS that leverages vector embeddings and foundation models to understand event context beyond keywords.

Challenge

Managing event matching at scale

The organization receives event listings from multiple ticket sellers, each with varying naming conventions, metadata structures, and event descriptions. Existing matching processes relied heavily on rule-based and fuzzy matching techniques, which often struggled to accurately identify corresponding events across systems.

This resulted in:

  • Inconsistent event mappings across catalogs
  • High levels of manual review and validation
  • Duplicate or mismatched event records
  • Increased operational effort to maintain data quality

The organization required a more intelligent approach capable of understanding the context and relationships between event attributes rather than relying solely on keyword similarity.

Solution

AI-driven semantic event matching on AWS

We developed a proof of concept that combines semantic AI, vector embeddings, and intelligent scoring mechanisms to improve event matching accuracy and operational efficiency.

  • Semantic Event Matching Engine: Built an AI-powered event matching solution using vector embeddings and semantic search techniques to identify relationships between events beyond traditional text matching methods.
  • Event Data Normalization Pipeline: Developed a preprocessing framework that standardizes event information from multiple seller feeds and internal catalogs, ensuring consistency before matching occurs.
  • Assurance-Based Matching Engine: Implemented a scoring-driven similarity model that automatically identifies high-confidence matches while routing ambiguous cases for human validation.
  • Scalable Vector Search Architecture: Designed a modular architecture using embeddings and vector-based search capabilities that can scale across growing event catalogs and support future AI enhancements.

Benefits

Smarter event matching and better data quality

The solution delivered measurable improvements in event catalog management while reducing operational overhead.

  • Improved Match Accuracy: Enabled more precise mapping between seller events and internal event records through semantic understanding of event attributes and metadata.
  • Reduced Manual Intervention: Automated the majority of event matching activities, allowing teams to focus only on uncertain or complex cases requiring validation.
  • Stronger Data Consistency: Improved the quality and reliability of event information across systems, reducing duplicate records and mismatches.
  • Scalable Foundation for Intelligent Catalog Management: Established an AI-ready architecture that can support future enhancements such as recommendation engines, automated catalog enrichment, and intelligent marketplace operations.

Ready to modernize event data management with AI?

zeb helps organizations apply generative AI and semantic intelligence to solve complex data matching challenges, improve operational efficiency, and enhance data quality at scale.

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